Faithful Reps support

We'll Help You Move Forward.

Use these steps to solve common issues or report a problem without sharing sensitive health information or camera images.

Contact Support

Email Earnthesilenceapp@gmail.com for help with the app, your membership, or a technical problem.

We usually reply within two business days. Include your app version, iPhone model, iOS version, and a short description of what happened.

TestFlight testers: Open TestFlight, select Faithful Reps, and tap Send Beta Feedback. You can also take a screenshot in the app and choose Share Beta Feedback.

Include these details

Faithful Reps version and build number.
Your iPhone model and iOS version.
Whether the app was open, backgrounded, terminated, or the phone was locked.
The exact button you used and what happened next.

Please do not send camera recordings, passwords, medical information, or other sensitive personal data.

Quick help

Notifications or alarms did not fire

Open iPhone Settings, select Faithful Reps, and allow Notifications. On supported iPhones, also allow Alarms if you enabled Accountability Alarms. Return to Reminder Settings and apply the plan again.

Camera lost your body

Place the phone securely, use even lighting, keep your full body visible, and hold the starting position while calibration finishes.

Camera permission denied

Use Manual Fallback, or open iPhone Settings → Faithful Reps → Camera to enable optional on-device rep tracking.

Coach audio is silent

Check media volume, confirm Speak Reminders Aloud is enabled, and preview the selected female or male voice in Reminder Settings.

Restore membership

Open Safety & Accessibility, choose Restore Purchases, and confirm the iPhone uses the Apple Account that purchased the membership.

Cancel or change a plan

Open Safety & Accessibility and choose Manage Subscription, or use iPhone Settings → your name → Subscriptions.

Start over safely

Open Safety & Accessibility and choose Delete All Local Data & Scheduled Alerts. This cancels app-owned reminders before returning to onboarding. It does not cancel an App Store subscription.

Generated workout looks wrong

Reopen the workout generator and confirm the training style, focus, duration, equipment, difficulty, and avoided movements, then choose Try Another.

Safety comes first

The Health & Safety Exit is always available during an accountability challenge. Use it whenever continuing is painful, unsafe, inaccessible, or inappropriate. It stops the app-owned sequence without recording a completed workout.

Privacy

Camera frames stay on-device and are not saved. Read the complete Faithful Reps Privacy Policy.